Returns & Replacements

7-Day Easy Returns

Hassle-free returns and fast free replacements, guaranteed

7-Day Return Window
Free Pickup on Damaged
Free Replacement
Replacement in 3-5 Days

Return Process — 4 Simple Steps

Request Return

WhatsApp us at +91 95920 80634 with your Order ID and reason within 7 days of delivery.

Approval

We review and approve your request within 24 hours. A prepaid return label is then sent to you on email and WhatsApp.

Ship Back

Send the product back in its original packaging. Doorstep pickup is also available at select locations.

Replacement

Once we receive the item, your free replacement is dispatched within 3-5 working days.

Before You Return — Keep These Ready

Your Order ID

Keep your Order ID and the registered email or phone number handy for faster processing.

Unboxing Video

For damaged, wrong or missing items, a clear unboxing video is required to approve the claim.

Original Packaging

Return the product with its original box and all accessories, cables and free gifts included.

Eligible for Return

Damaged or defective products
Wrong product received
Product not as described
Unopened products in original packaging (within 7 days)
Manufacturing defects discovered within the return window
Missing items from the package

Not Eligible

Used or damaged products (caused by the customer)
Products without original packaging
Custom-made or special order items
Returns requested after 7 days
Components burned due to incorrect wiring
Software or digital downloads

Replacement Timeline

Day 1

You Ship the Product

Send the product back to us

Day 3-5

We Receive & Inspect

Quality check at our warehouse

Day 5-7

Replacement Dispatched

Sent from our warehouse with a tracking number

Day 7-10

Replacement Delivered

The new product reaches you

Return & Replacement FAQs

Who pays for the return shipping?

For damaged, defective or wrong items, return shipping is completely free — we arrange the pickup or reimburse the courier cost. For change-of-mind returns, the return shipping is borne by the customer.

My product arrived damaged. What should I do?

Share a clear unboxing video and photos on WhatsApp within 24-48 hours of delivery. Once verified, we send a free replacement of the same product.

How does a replacement work for a COD order?

For Cash on Delivery orders the replacement is sent to you the same way as the original order, at no extra cost. There is nothing to pay again.

Do you give money back instead of a replacement?

No. We replace the product free of cost — the same product, or a different item of equal value if you prefer. We do not give cash refunds.

Is an unboxing video mandatory?

For damaged, wrong or missing-item claims, yes — an unboxing video is the fastest and surest way to get your claim approved. For unopened, change-of-mind returns it is not required.

Need to Return an Item?

WhatsApp us with your Order ID and we will help you right away

WhatsApp Support →